To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return a product or products?
You have 14 days from the date your order was delivered to return a product or products.
The product/products must be:
- not used
- in its original condition (when it is a set, you must return the whole set)
- returned in its original packaging
If you received an incomplete order or a damaged product, please contact us via our form including pictures explaining the enquiry as much as possible.
How to return ?
Do I have to pay for returning my product?
International Cookware Ltd
Webshop Returns- order n°xxxxx
Unit 1A Hall Dene Way
Seaham Grange Industrial Estate
Seaham SR7 0PU
How do I get a refund?
· Once your products are received and checked, you will receive an e-mail notification. All accurately returned products will be credited as a refund to the original purchaser’s payment card they placed their order with.
· We reserve the right to not proceed to a reimbursement if products are returned broken or in a condition that the company is unable to resell..