Terms of service

Terms and conditions of use

Last updated on 28th of January 2026

By using the site www.pyrex.co.uk (hereinafter referred to as the "Site"), the user (hereinafter referred to as the "Customer(s)") declares that he/she has read and is capable of entering into these Terms and Conditions of Use (hereinafter referred to as the "TCU") for the Site, and the Customer is deemed to have accepted them. Failing this, the Customer is not authorized to use the Site, nor to take advantage of any rights linked to its use.

Purpose and scope of these clauses

The purpose of these TCU is to define the conditions under which the Customer may benefit from the services of the Site and/or its applications, in particular digital applications, existing or to come, of which International Cookware Ltd, headquartered at Unit A Hall Dene Way, Seaham Grange Industrial Estate, Seaham, County Durham SR7 0PU, United Kingdom, registered under number 05631456 (hereinafter referred to as "IC") has, directly or indirectly, the use or ownership.

These TCU may be modified at any time. Customers are expected to check this page from time to time to take notice of any changes, as they are legally binding on Customers. Some of the provisions contained in these TCU may also be superseded by provisions or notices published elsewhere on the Site.

The Customer may use the Site only for lawful purposes. Thus, the Customer may not use the Site:

In any way that breaches any applicable local, national or international law or regulation.
In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
For the purpose of harming or attempting to harm minors in any way.
To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards (set out below).
To transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam).
To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

The Customer shall not:

· Reproduce, duplicate, copy or re-sell any part of the Site in contravention with the TCU and/or other provisions as mentioned in the Site.

· Access without authority, interfere with, damage or disrupt:

o any part of the Site;

o any equipment or network on which the Site is stored;

o any software used in relation to the Site; or

o any equipment or network or software owned or used by any third party.

Interactive services

We may from time to time provide interactive services on the Site, including, without limitation: Customers’ reviews or comments section.

Where we do provide any interactive service, IC will provide clear information to the Customer about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

IC will do its best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on the Site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, IC is under no obligation to oversee, monitor or moderate any interactive service provides on the Site, and IC expressly exclude its liability for any loss or damage arising from the use of any interactive service by a user in contravention of the content standards, whether the service is moderated or not.

The use of any of interactive services by a minor is subject to the consent of their parent or guardian. IC advises parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.

Where IC does moderate an interactive service, Customers may contact the moderator through the contact form, should a concern or difficulty arise.

Customers' content standards

These content standards apply to any and all material which Customers contribute to the Site, and to any interactive services associated with it.

Customers must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

Be accurate (where they state facts).
Be genuinely held (where they state opinions).
Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

Contain any material which is defamatory of any person.
Contain any material which is obscene, offensive, hateful or inflammatory.
Promote sexually explicit material.
Promote violence.
Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
Infringe any copyright, database right or trademark of any other person.
Be likely to deceive any person.
Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
Promote any illegal activity.
Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
Be likely to harass, upset, embarrass, alarm or annoy any other person.
Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
Give the impression that they emanate from IC and/or any entities affiliated to IC, if this is not the case.
Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Intellectual property and copyright

The Website Editor, as designated in the Site's "Legal Notice", is the owner and/or the authorized licensee of all intellectual property rights relating to the content accessible on the Site, in particular texts, images, photographs, videos, logos and brands, which are protected by rights held by it or its third-party partners. All brands or product names mentioned are registered by their owners.

Any partial or total reproduction, in particular for advertising or commercial purposes, as well as any adaptation, modification, use, transmission, copy, redistribution and/or exploitation, on any medium and by any means whatsoever, of all or part of these elements or contents, is strictly forbidden, except with the express prior authorization of the Website Editor. Any infringing use will be subject to legal action to preserve the rights of the Site, the Website Editor and the owner(s).

Only the reproduction, viewing and printing of the Site's contents are authorized for personal, non-commercial use, with mention of the sources (e.g. indication of the Site's URL).

Photographs of offers, accompanying their description, are not contractual and do not bind the Website Editor.

Creation of links

The Site authorizes the creation of hypertext links to its content, provided that:

- no techniques are used to embed Site pages within the pages of another site (iframe, meta refresh, etc.), but the Site is opened in a dedicated window with a visible URL;

- point directly to the Web page hosting the content in question or, failing that, to the Site's home page.

Links created within this framework must only be for personal, associative or professional purposes; any use for commercial or advertising purposes is excluded, as is any creation of links from Internet sites disseminating information of an illegal, pornographic, insulting, propaganda or polemical nature, or, more generally, likely to offend sensibilities or morality.

In all cases, any link, even if tacitly authorized, must be removed on simple request from IC.

The Site may include links to other websites or other Internet sources. IC cannot be held responsible for the availability of these external sites and sources, and cannot be held responsible for the content, advertising, products, services or any other material available on or from these external sites or sources.

Site content

The main purpose of the Site is to present the various Pyrex® products, their marketing and conditions of use.

Accessibility of the Site

IC undertakes to use its best efforts to ensure that the Site is accessible to Internet users at all times. The Site is accessible 24 hours a day, 7 days a week, except in cases of force majeure, computer difficulties, difficulties related to the structure of communications networks or technical difficulties. For maintenance reasons, IC may interrupt the Site and will endeavour to give prior notice to Internet users.

IC may not be held liable in the event of unavailability of the Site for any reason whatsoever, the occurrence of bugs, inaccuracies or omissions relating to information available on the Site, damage resulting from fraudulent intrusion by a third party leading to a modification of the information made available on the Site, and more generally in the event of direct or indirect damage, whatever the cause, origin, nature or consequences thereof, following use of or access to the Site by the Internet user or downloading from the Site.

Suspension and termination

IC will assess, in its entire discretion, whether there has been a breach of this TCU through Customers' use of the Site. When a breach of these TCU has occurred, IC may take such action as IC deems appropriate.

Failure to comply with these TCU constitutes a material breach upon which you are not permitted to use the Site, and may result in IC taking all or any of the following actions:

Immediate, temporary or permanent withdrawal of Customers' right to use the Site.
Immediate, temporary or permanent removal of any posting or material uploaded by Customers to the Site.
Issue of a warning to Customers.
Legal proceedings against Customers for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
Further legal action against Customers.
Disclosure of such information to law enforcement authorities as IC reasonably feel is necessary.

IC exclude liability for actions taken in response to breaches of these TCU. The responses described in these TCU are not limited, and IC may take any other action in particular according to law that IC reasonably deems appropriate.

French AGEC law

International Cookware, i.e. the company established in France and which is the holding company of IC, is subject to the principle of Extended Producer Responsibility (EPR), and is identified by the French AGEC law under the unique number: FR209717_01XSLI